Last modified: September 21, 2022

Purpose

The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

1.   The personal data we will collect;

2.   Use of collected data;

3.   Who has access to the data collected;

4.   The rights of Site users; and

5.   The Site's cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site.

Consent

By using our Site users agree that they consent to:

1.   The conditions set out in this Privacy Policy; and

2.   The collection, use, and retention of the data listed in this Privacy Policy.

Use of Site

You must be at least 19 years old, or the age of majority in your jurisdiction, to use our Site without parental consent. Users under 19 may only use our Site or provide personal information with the verified consent of a parent or legal guardian. We do not knowingly collect personal information from minors without such consent.

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected Automatically

When you visit and use our Site, we may automatically collect and store the following information:

1.   IP address;

2.   Location;

3.   Hardware and software details;

4.   Clicked links; and

5.   Content viewed.

Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site

1.   First and last name;

2.  Age;

3.   Date of birth;

4.   Email address;

5.   Phone number;

6.   Address;

7.  Payment information;

8.   Contact details;

9.   Health history and care needs;

10. Billing information; and

11. Any other information necessary to provide, coordinate, or manage services.

This data may be collected using the following methods:

1.  Voluntarily provided by clients through the booking platform (Jane), intake forms, or contact forms on the website.

Cookie Policy

A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

We use the following types of cookies on our Site:

1. Functional cookies

Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits;

2. Analytical cookies

Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc; and

3. Third-Party cookies

Third-party cookies are created by a website other than ours. We may use third-party cookies to achieve the following purposes:

a. We use cookies to remember your preferences and improve your experience. Cookies help us understand site usage, and you can manage or disable them in your browser, though some features may be affected.

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used for the following purposes:

1. Personal information may be used to personalize your experience on the site;

2. Information is used to process transactions and respond to service requests;

3. Data may be used to administer surveys or site features; and

4. If you opt-in, we may send educational or marketing emails. Visitors participating in site features or marketing programs will be given the choice to join our email list.

The data we collect when the user performs certain functions may be used for the following purposes:

1. To provide and coordinate individual counselling sessions;

2. To manage billing with insurers, or third-party funding;

3. To meet legal and regulatory obligations.

Who We Share Personal Data With

Employees

We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Third Parties

We may share user the following types of user data with third-party service providers, solely for the purposes described below. Third parties will not access or use user data beyond what is reasonably necessary to fulfill these purposes

1.   JaneApp: Personal and contact information, health and clinical intake information, and billing details, to manage bookings, client records, and clinical operations.

2.   Google Workspace: Personal and contact information, to facilitate secure communication and document management.

3.   Google Analytics: Website usage data, to monitor and improve website performance and user experience.

4.   Squarespace: Personal and contact information, payment details, and website usage data, to host and maintain the website, and securely store and process data collected through the site.

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

1.   If the law requires it;

2.   If it is required for any legal proceeding;

3.   To prove or protect our legal rights; and

4.   To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data

User data will be stored until the purpose the data was collected for has been achieved, and to comply with legal, regulatory, and professional requirements.

When information is no longer required, it is securely destroyed or anonymized.

How We Protect Your Data

We implement a variety of security measures to protect all personal information you voluntarily provide to us, as well as information collected automatically through our website. This includes using industry-standard security protocols, transmitting data securely via Secure Sockets Layer (SSL) encryption. We only use recognized online secure payment systems and reputable thirdparty payment processors and applications. Please note that email is not a secure method of communication, and any personal information sent via email is done at your own risk. To safeguard our website, we also use software to monitor network traffic and detect unauthorized attempts to access, modify, or damage our site. While we take these steps to protect your personal information, no system or transmission over the internet can be guaranteed to be completely secure. If you have concerns about the security of your information, please contact us at info@neurodiversitywellnesscollective.com

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore, we are unable to guarantee the security of user data beyond what is reasonably practical.

Access and Correction

You have the right to:

1.   Request access to your personal records,

2.   Request correction of any inaccuracies.

Requests can be made through our management team, who will assist you. Under PIPA, access may be limited in rare cases where disclosure could cause harm or breach another person's confidentiality.

If a correction is requested:

1.   Verified errors will be corrected within 30 days.

2.   Any third parties who received incorrect information in the past year will be notified.

3.   If a correction is not made, a statement of disagreement will be attached to your record.

Opting Out

In addition to the method(s) described in the Accessing and Correcting Your Information, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data:

1.  You can opt-out of the use of your personal data for marketing emails. You can opt-out by clicking "unsubscribe" on the bottom of any marketing email or updating your email preferences under "Your Account"

2. For data collection, use, or disclosure by third-party services (e.g., Jane, Squarespace, Google Analytics): users must review and follow the opt-out procedures provided by each third-party provider. You can opt-out by users are responsible for reviewing the terms of use and privacy policies of all third-party applications or linked websites. If users do not agree with those terms, they should discontinue use of our website and services.

We are not responsible for the content, accuracy, or transactions on third-party websites linked from our site, and users must follow the third-party’s own procedures for limiting data collection or use.

Modifications

We reserve the right to update or modify this Privacy Policy at any time. When changes are made, we will make reasonable efforts to update the “Last Updated” date at the top of this page. By continuing to use our site, you acknowledge and accept any updates or changes to the Privacy Policy. We encourage you to review this page periodically to stay informed of our most recent policies.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights under it, please contact us at:

Email: info@neurodiversitywellnesscollective.com

Phone: 6722729311