Direct Billing & Extended Health Benefits

Insurance Providers We Work With

Beginning January 2026, we will offer direct billing for counselling services with select extended health benefit providers to support easier access to care.

Direct Billing Providers

We currently support direct billing with the following insurance providers:

• Sun Life

We also offer direct billing with select insurers supported through TELUS Health eClaims, including:

• Canada Life

• Manulife Financial

Additional insurance providers may be added over time as system compatibility and eligibility expand.

How Direct Billing Works

1. Confirm Your Coverage

Before your appointment, please confirm with your insurance provider that counselling services with a Registered Clinical Counsellor (RCC) are covered under your specific plan. Coverage varies by plan and may include annual limits, co-payments, or reimbursement caps.

2. Provide Your Insurance Information

If you are eligible for direct billing, you may add your insurance details to your intake form prior to your session.

3. Claim Submission

Following your session, the clinic will submit the eligible portion of the session fee directly to your insurance provider when direct billing is supported.

4. Payment of Any Remaining Balance

If your insurance plan does not cover the full session fee, or if a claim is partially paid, denied, delayed, or benefits are exhausted, the remaining balance is your responsibility. Any unpaid amount will be charged to the credit card on file in accordance with our Direct Billing and Insurance Policy.

Important Notes

• Direct billing availability depends on your specific insurance plan, not solely the provider.

• Coverage determinations are made by your insurer, not the clinic.

• Direct billing cannot be guaranteed for all claims.

If you have questions about direct billing eligibility, we encourage you to contact your insurance provider or reach out to the clinic prior to booking!